Fitbit won't hold a charge

[MSS808]

Hello, recently my Blaze won’t hold its charge. I charge, receive notifications, battery is full and “misses you”, then within an hour or two is shut off and battery is dead. I charge (it shows red battery), get the full charge notification and within an hour is completely dead. Same thing with overnight. Charge before bed, dies before morning. I turned off the auto sync and notifications and no change. I think my Blaze is dying but I’ve only had it like a year- if that. Are there known defects? Who should I contact regarding this issue?

Thanks so much!

[WendyB]

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

How can I Improve my Fitbit battery life?
http://help.fitbit.com/articles/en_US/Help_article/2004/?q=improve+the+battery&l=en_US&fs=Search&pn=...

[MSS808]

I have done all of this. I have been a user for more than 10 years. This problem is unique.

Sent from my iPhone

[AndyAyre]

I'm having the same problem (as are other Blaze users in the last few days). I have also followed all the tips on extending battery life and good charging practice. There must be something wrong with latest app update causing this.

[MSS808]

Is there no solution to this?  Who should I contact next? 

[AlejandraFitbit]

It's great to see you here @MSS808, @AndyAyre and @WendyB thansk for stopping by.

I appreciate all the efforts in trying to fix this issue. Since the instructions provided didn't work, I've gone ahead and escalated your cases to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Catch you later. 

[becksf123]

Hey guys!

im the exact same, i charge mines overnight so i have enough charge for a full day at work. Used to be able to hold charge for about 3 days now i can barely put it on my wrist before it is dead at 3:( 

Makes me sad. I've tried all the tips, did you's get anymore further forward?

Thanks

[MSS808]

Update.  I online chatted with a member of the support group.  She instructed me to charge the phone and sync 5-6 times through the day which gives them a good record of the battery.  I have done that for the last 2 days and reported to the ticket I received this evening after it died again and is in the charging cradle.  So, no resolution yet.  Maureen