help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze stuck on today screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-09-2017 23:10 - edited ‎08-09-2017 23:14

‎08-09-2017 23:10 - edited ‎08-09-2017 23:14

My Blaze has suddenly stuck on the today screen. No Buttons will work and I cannot get off the screen. I can tap the screen to awaken it (back to the today screen) and can scroll up and down and it is still monitoring heart rate and steps etc... just no time or any other screen available!! (It wont connect to Bluetooth either)

Best Answer
0 Votes
3 REPLIES 3

‎08-10-2017 04:25

‎08-10-2017 04:25

It's great to see new faces @iainhm, welcome!

 

Have you tried to restart your Blaze? If you haven't, I recommend following the restart procedure. After this process, your tracker should work properly.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎08-10-2017 14:38

In response to AlejandraFitbit

‎08-10-2017 14:38

Thanks - seems to have worked but have needed to restart 3 times since ... hopefully all good now as haven't had any problems for 6 hours... Cheers

Best Answer

‎08-11-2017 04:22

In response to iainhm

‎08-11-2017 04:22

Those are great news @iainhm, I am glad to hear that your Blaze is now working. If you need anything else, do not hesitate in posting it.

 

Happy stepping! Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes