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Blaze stuck on wrong time and date, won't sync, can't update IOS 10.2 user

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Haven't worn my Blaze for a couple of weeks and the date is stuck on the 15th December.  Tried to sync today and it can't. Have reinstalled app, sorted Bluetooth, forgotten device, now it hangs with a code on the sceen and the cog of doom spinning saying connecting to fitbit .. 60 mins so far! ....you name it I've done it.  Recently updated iphone to 10.2 (14C92) ..... what's happening Fitbit? There are lots of posts like mine.

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Hi, @squibbs, there has been an issue affecting some Blaze users and iOS 10.2.  An update was issued on 20 December to address this and rolled out gradually.  Please check your app to see if it is indicating an update is available. If you do not have the update yet you should have it in the next day or two.

 

You can get more information in this thread.  The latest official updates and information are at the top, posted by the Moderator.

 

I hope this gets you going again!  Keep us posted.

Sense, Charge 5, Inspire 2; iOS and Android

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Thanks Julia ... there is an update available but my Blaze doesn't even connect to update .. so I can't do the update, I can't sync to get the date and time right so I'm clueless.... 

 

Is there another update to rectify the issues with iOS 10.2 ? 

 

Thanks again,

 

tracy 

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Hi, @squibbs (Tracy!), the update should fix your issues with iOS 10.2, so you need to focus on getting it updated.  Have you had a look at the troubleshooting here?

Sense, Charge 5, Inspire 2; iOS and Android

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@squibbs when you say you forgot device, did you go to your phones Bluetooth settings and removed the device from your phone? This is the way to forget your tracker, and if you have not done it, please do Iit now. 

By removing the device from fitbit you simple told fitbit that this tracker is not going to be used., doubling your problems. 

I would also restart the phone.and tracker, maybe even shutdown both. 

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I am having the exact same problem - for four days now. I've done exactly the same steps as you and it won't connect. I did the update, it's still not working. 😞 All answers I've tried to no avail... anyone else have any ideas? 

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Hi, @Em2279, it is a good idea if we think about what is happening with you completely from new, so we can see what is going on.

 

Did you receive a recent notification of an update?  Did it seem to update successfully? Can you look in your Blaze and tell us what version it is now showing?  Also please can you let us know the time and date of your last sync (the tracker icon should show that). It is evening now in my timezone, so I may not be able to answer, but @Rich_Laue is very experienced and hopefully will be able to get you back up and running if you can give detailed inofrmation.

Sense, Charge 5, Inspire 2; iOS and Android

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Let's see @Em2279 first what phone do you have? 

Another thing is that I don't know what has been tried, so here is a list of possible fixes. 

- make sure any other device the Blaze has connected to, and is still nearby, has its BT off

- Restart BT in the phone

- Remove the tracker from the phones BT settings, Do not remove from the app! 

- Restart Phone

- Restart tracker

- shut down phone

- shutdown Blaze through its settings menu

- delete the app, restart phone and install fresh, restart phone. 

- try adding the Blaze as a replacement device

 

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Hi! I did it, I deleted/shut down/ turned off Bluetooth on everything and started everything all over again. I think the Bluetooth thing may have worked... thank you for replying to me - I'm not the most technologically advanced individual. Thank you :))

Sent from me! x
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It does say there is an update available, but it won't actually complete the update.

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This is what mine is doing, it goes about halfway through the update then just stops

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Absolutely.  I have tried restarting it, shutting it off, disconnecting and reconnecting it to the Bluetooth, every trick that was suggested, and it still won't work.  If I can't figure it out by Monday, then this Christmas present is getting returned :`(.

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Blaze run too slow to change the time n sync for too long 

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I'm also having the same issue. I've completely re-installed/re-setup/restarted everything multiple times to no avail. My Blaze doesn't even pair with the app anymore. Since it can't even show the proper time, it's basically worthless right now.

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Can update the IOS 10.2 u also and the time stuck on wrong time and date

Sent from my iPhone
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I just started to have this problem too as well. Everything was perfectly fine until Sunday the 8th. I didn't realize it until now that it had stopped syncing since then.  I can't update the Blaze since the update won't finish.I've tried everything here already but nothing seems to work. This is really frustrating. 

 

Edit: After restarting the phone again, the device looks to have synced so at least I have my data and I finally managed to install the update. Things seems to be working fine but I'll keeping an eye on it. 

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I am stuck on Dec 20 and time is also incorrect by 37 minutes. ????  I have upsTed uninstalled. Restarted. I'm at a loss. I have iPhone and update is 10.2. Nothing has helped. I may have to buy a different tracker from a different company 

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I had this problem as well but did find a solution.  The issue is a bug related to the iphone update.  After updating your phone, turn your watch off and and back on.  To turn watch off, swipe screen to settings then scrollto bottom. When you turn it back on, the update should install and the issue will be corrected.

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Ok. I did everything and I finally listened to other posts and did the "forget this" on my Bluetooth. Once I hooked back up... it finally updated! Phew long time coming!!!
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I'm the same I lost my Fitbit blaze for few weeks and now it's stuck on old time and date and won't sync anymore - like u I have uninstalled and reinstalled Fitbit many times and keep restarting h watch - so upset before the Blaze I had and Alta and that would never sync to my phone either yet it is meant to be compatible it's an Honor 6 plus

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