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A warm welcome to the Community @steppingqueen. Thanks for the details mentioned.
Sorry for the delayed reply. I've moved your post to this board because it's more related to the topic.
I've shared your post with our Support team and they've mentioned, you already have a case with them. Please continue the communication through email.
I'll be around if you need further assistance.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
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