Blaze sync issue - again

[celiawheelia]

I am having really bad sync issues. My phone/tracker connection drops out in syncd GPRS mode AND doesn't all day sync even tho it's set up to. 

I am at the end of my tether so....... 

I have been on Twitter and privately messaged @fitbitsupport 

if everyone with this issue does this, they will have to take notice. 

I am not sure the support people spend much time on the community boards 

[FerdinandFitbit]

Hi there @celiawheelia,. Great to see you around! 🙂

I'm sorry you're having problems syncing your tracker to your phone 😕

Have you by any chance tried to restart it? If not, You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. In addition to this, you could also try to set it up as a new device. 

For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this helps. Let me know how it goes!

[celiawheelia]

I have to force shut down my tracker at least every other day. If you read all the threads about sync issues this is an issue so so many people are having. It's clearly a Blaze software issue. Every other day I have to force a sync, unpair my tracker, force shut down my tracker, delete my fitbit app from my phone, reinstall the software and re-pair my tracker. Do you consider this to be reasonable? Every. Other. Day. And even then my connection fails during GPRS activities. I am fed up with the fault for this being laid at our door, us, the end users who have paid large amounts of money for our trackers 

[AlejandraFitbit]

Thanks for the information @celiawheelia. Could you please provide me with a screenshot of your Dashboard where we can see when was the last day your Blaze synced? In the meantime, I recommend checking our list of compatible mobile devices to see if yours is listed.

Hope to hear from you soon. 

[QueenLB]

I am having the same issue. I have to restart my phone and then it syncs for a day and then stops syncing. I have had my Blaze and iPhone 6s for well over a year and have had no issues until i updated the FitBit app 5 days ago. 

[celiawheelia]

@AlejandraFitbit 

I can get my tracker to sync if I force a sync. Today I am leaving it to see how long it will be between syncs, despite being in close range and the app set to all day sync and always connected. 

Of course my phone is compatible. I had 16 months of trouble free syncing with my Samsung galaxy s7 edge before I started having issues. 

[SunsetRunner]

I have given up on my Blaze. The sync is a complete shambles ever since the last round

of updates. I can get it to sync to the iphone/android tablet/android phone may 1 in 5 attempts.

having to reboot your phone every time to get the connection to work is unacceptable.

BTW - Once you do get it to connect you'll find any other BT connections won't work afterwards

unless, guess what .... , you reboot your device !!!! 

[celiawheelia]

I agree it's so annoying. The fact that fitbit barely acknowledge the problem is frustrating me the most. The fault is dumped at end users doors most of the time, with questions such as 'are you sure your phone is compatible?' driving me nuts!!