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Blaze sync issue with iOS version 10.2

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‎01-03-2017 05:29

‎01-03-2017 05:29

The newest update won't load and my clock won't update from EST to MST even though settings are correct

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‎01-04-2017 11:29

‎01-04-2017 11:29

Hey there @CandyMontana! Good to see you in the Community! 🙂

 

I've heard some users had problems with syncing after upgrading to the iOS 10.2 version. I can recommend going to the bluetooth settings on your phone, choose the Blaze, tap on "Forget this device". Then, go to the Account section in the app, choose Set up a new device, follow the on screen instructions as if you were replacing your Blaze with a new device and after that, it should sync without any problem.

 

Try that out and let me know how it goes!

Ferdin | Community Moderator, Fitbit

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‎01-04-2017 14:53 - last edited on ‎01-05-2017 11:41 by Moderator Alum

In response to FerdinandFitbit

‎01-04-2017 14:53 - last edited on ‎01-05-2017 11:41 by Moderator Alum

Thanks. I actually talked to someone on their customer service line and they walked me through the same process. Thanks for the response

Moderator edit: Personal information

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‎01-05-2017 11:42

In response to CandyMontana

‎01-05-2017 11:42

Thanks for getting back @CandyMontana! I'm glad to hear that the Support guys were able to get you back on track!

 

Anything else you may need, let me know!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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