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Blaze syncing and GPS issues

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‎08-14-2018 09:50 - last edited on ‎08-16-2018 04:21 by Moderator Alum

‎08-14-2018 09:50 - last edited on ‎08-16-2018 04:21 by Moderator Alum

Hello fellow Blazers! 🙂

 

I have a new phone Motorola E3 (2018) - previously I had a iPhone 5 (no issues with it).

 

With this new phone, it syncs some of the time, then it doesn't and I have to reset, or restart, and/or uninstall the app etc and it still only has sporadic syncs. Additionally, as I have taken up cycling, I use the 'Bike' mode on the watch but the Blaze does not track the Km or speed or meters etc. Not sure why?

 

Is this due to the phone? Or does it sound like an issue with the actual Blaze watch itself? Thanks in advance for taking the time to read and help me out! 🙂

 

Have a wonderful day!

 

 

Moderator edit: subject for clarity

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‎08-16-2018 04:24

‎08-16-2018 04:24

A warm welcome to the Community @MaryCatherine18.

 

Thanks for troubleshooting this by yourself. Keep in mind that in order to have a successful connection between your Blaze and phone, it needs to be a compatible mobile device. If you haven't checked if your phone is compatible, click here.

 

When a phone isn't compatible, it doesn't mean that it won't work with your tracker but you might experience some connectivity issues. You can always try the instructions provide in the following help articles but I don't guarantee it will work 100%.

 

 

Catch you later. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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