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Blaze syncing but not updating steps

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‎02-13-2017 19:17 - last edited on ‎02-20-2017 10:16 by Moderator Alum

‎02-13-2017 19:17 - last edited on ‎02-20-2017 10:16 by Moderator Alum

It stop updating my steps. It keep sync but nothing change please help. 

 

Moderator edit: Clarified subject

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3 REPLIES 3

‎02-13-2017 22:24

‎02-13-2017 22:24

Do you see the steps increase on your Blaze but not in the app?

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‎02-20-2017 10:15

In response to Matt_sydney

‎02-20-2017 10:15

Hi there @Dyamonddiva80s. Welcome to the Fitbit Community! 🙂

 

It's very strange that your tracker is not syncing your steps but it is syncing everything else... Have you  tried by any chance to restart it? You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and after that, all should be syncing properly.

 

Also, thanks for giving us a hand here @Matt_sydney. I think that's something important to check as well.

 

Let us know how it goes @Dyamonddiva80s!

Ferdin | Community Moderator, Fitbit

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‎01-03-2020 08:26

In response to FerdinandFitbit

‎01-03-2020 08:26

I was having the same issue with my fitbit blaze.  My app would say that my blaze was synced and would even show my real time heartbeat, but no steps.  (Yes, I was seeing steps on my fitbit itself)   I just wanted to reply to say that it looks like the restart fixed the issue and I am now seeing my steps in my app.   

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