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Blaze syncing issues

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‎05-11-2018 17:56 - last edited on ‎05-17-2018 09:45 by Moderator Alum

‎05-11-2018 17:56 - last edited on ‎05-17-2018 09:45 by Moderator Alum

Hello,

 

Ever since my Fitbit Blaze battery completely died, I can no longer pair with my phone. I have restarted it multiple times, turned Bluetooth off and on multiple times and even tried restating as a new device. Still will not pair and sync.

 

 

Moderator edit: subject for clarity

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‎05-17-2018 09:48

‎05-17-2018 09:48

Hey @Mstrenski, it's great to see you around.

 

Thanks for troubleshooting this by yourself. I would like to know if you keep having issues with your Blaze? Can you please go to the Fitbit app and search for the Blaze icon? If you see the Blaze icon, it means that your tracker stills paired to your account.

 

If this is the case, your issue is directly with syncing and my suggestion here is to take a look at the Having trouble syncing? post and follow the instructions provided there.

 

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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