09-04-2018
16:18
- last edited on
09-05-2018
05:15
by
AlejandraFitbit
09-04-2018
16:18
- last edited on
09-05-2018
05:15
by
AlejandraFitbit
Every time my Fitbit Blaze syncs it removes my active minutes and will not sync 250 steps 2018.
Moderator edit: subject for clarity
Best Answer
09-05-2018
05:16
- last edited on
11-08-2025
07:05
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
09-05-2018
05:16
- last edited on
11-08-2025
07:05
by
MarreFitbit
A warm welcome to the Community @Strany.
Are you manually logging any type of activity that might be taking away your active minutes? If you are, I recommend deleting those activities and see if your information goes back to normal. About the 250 per hour, could you provide me with some screenshot of what you are seeing?
Hope to hear from you soon. ![]()
Best Answer09-05-2018 10:22
09-05-2018 10:22
Submitted content: Hi
No I am not logging manuly and for the 250 steps per hour it shows it on the blaze but does not sync to the app
Also now the calories go away as well
Best Answer09-05-2018 18:50
09-05-2018 18:50
It has been over a week and I cannot get my Blaze to sync. Tried everything I normally do.
Best Answer
09-09-2018
07:55
- last edited on
11-08-2025
07:05
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
09-09-2018
07:55
- last edited on
11-08-2025
07:05
by
MarreFitbit
Thanks for the update @Strany and @Momofsevenfit welcome to the Forums.
If the issue is directly with syncing, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.
Keep me posted. ![]()
Best Answer09-09-2018 08:20
09-09-2018 08:20
Again syncing is not my issue when i sync the app takes away all my active minutes,calories and will not sync my 250 steps per hour
Best Answer