Blaze syncs but will not upgrade because battery too low and will not charge

[tony60]

I bought a blaze from Littlewoods.com , sync with android went fine then had issues with updating software not enough charge in the battery, then it wouldn't charge so returned it to littlewoods.  New blaze arrived 3 days later exactly the same issues, so contacted fitbit support, (who were fantastic) went through all the different usb's and wall chargers etc but still won't charge.  So Fitbit sent me a replacement free of charge and the same issues again, syncs fine but too low battery to update software and will not charge even left overnight in wall charger.  Whats going on? Think I should have spent a bit more on a Garmin.

[SunsetRunner]

If you have had the same issue with 3 different trackers from 2 different sources it is likely that you are doing something wrong. Are you seating the blaze properly in the charging cradle and snapping it closed? Have you tried a different wall charger? Clearly it is not making a connection.

[Rich_Laue]

Have you tried each tracker with each chaging cord?

Do you feel a vibration when setting up the unit to charge?

[tony60]

hi,  yes I've got 2 tried both trackers in each charger, even left them overnight in wall charger but still no charge and no vibration.

[tony60]

Thanks pal, yes its in the right way and clearly its not charging and I think the only thing I've done wrong is buy a Fitbit before reading reviews, if I had I would never have bought one, the number of people having the same issues as myself speaks volumes.

[tony60]

Hi, finally got my Blaze working.  Maybe this will help others with the same issues.  So after 36 hours charging with a wall charger, the tracker started to blink, ie the Fitbit logo appeared briefly, so taking this as something positive was happening I pressed the left  and lower right buttons and low and behold a red battery symbol appeared on the screen but looked in a critical state ie it was red and only one or two bars indicated.  Next step was to remove the device from the Fitbit android app and then uninstall the Fitbit app from my phone, download and install the app for android again, add device (Blaze) and then followed the on screen instructions on my phone, it showed a fully charged battery and was successful at the software upgrade, however it didn't sync correctly so I repeated the process and everything is honky dory.  

I hope some of you find this useful good luck, and if I have any issues in the future I will be sure to post.

Thanks for the help and quick responses and many thanks to Fitbit for the free Blaze..