Blaze taking too long to update

[MsBunny]

For three days, when I try to open my Blaze app, it has been in a continuous state of upgrading database. Says "this step requires and internet connection," which I have. This does not change if I shut the phone down. Do I need to uninstall the app and start over? I am able to sync on the computer, though it's been slow lately.

Moderator edit: Subject for clarity

[Rich_Laue]

Hello @MsBunny, What is displayed on the screen of your Blaze?

Have you tried to update tyrough the computer?

[MsBunny]

Rich,

On my S6, The large logo is continually coming and going. The note below
says "upgrading database" "This step requires and internet connection"
Followed by a Retry button.

My pc based Fitbit Connect says I am up to date.

This only started this week when I received a notice that I needed to
update my Fitbit app.

Gerry

[AlejandraFitbit]

A warm welcome to the Community @MsBunny, thanks for troubleshooting this by yourself and @Rich_Laue for stopping by.

I would like to know if you keep receiving this message? If you do, could you please provide me with a screenshot of it?

Hope to hear from you soon. 

[ArmyIvan]

I am getting the same message. My watch also is not syncing and not tracking my steps. It doesn't show my messages anymore and the battery is dying within 6-7 hours.

What is going on? This Is the snapshot I took.

Cliff

[Rich_Laue]

@ArmyIvan what type of Internet connection are you using? 

Is it an Android phone? 

If so try using cellular data, some androids have problems handling Bluetooth and WiFi at the same time since one antenna is shared by both.