10-26-2017
07:15
- last edited on
10-29-2017
07:30
by
AlejandraFitbit
10-26-2017
07:15
- last edited on
10-29-2017
07:30
by
AlejandraFitbit
For three days, when I try to open my Blaze app, it has been in a continuous state of upgrading database. Says "this step requires and internet connection," which I have. This does not change if I shut the phone down. Do I need to uninstall the app and start over? I am able to sync on the computer, though it's been slow lately.
Moderator edit: Subject for clarity
10-26-2017 07:29
10-26-2017 09:49
10-26-2017 09:49
10-29-2017 07:31
10-29-2017 07:31
A warm welcome to the Community @MsBunny, thanks for troubleshooting this by yourself and @Rich_Laue for stopping by.
I would like to know if you keep receiving this message? If you do, could you please provide me with a screenshot of it?
Hope to hear from you soon.
11-01-2017 12:43
11-01-2017 12:43
I am getting the same message. My watch also is not syncing and not tracking my steps. It doesn't show my messages anymore and the battery is dying within 6-7 hours.
What is going on? This Is the snapshot I took.
Cliff
11-01-2017 19:13
11-01-2017 19:13
@ArmyIvan what type of Internet connection are you using?
Is it an Android phone?
If so try using cellular data, some androids have problems handling Bluetooth and WiFi at the same time since one antenna is shared by both.