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Blaze time is incorrect

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‎03-01-2017 09:53 - last edited on ‎03-02-2017 04:00 by Moderator Alum

‎03-01-2017 09:53 - last edited on ‎03-02-2017 04:00 by Moderator Alum

Hello,

 

I started wearing my fitbit recently as I am in a competition with coworkers.  Today, my steps reset to zero because my blaze had the incorrect time and thought a new day started.  I cannot find the steps in my log - is there anyway to fix this???

 

Moderator edit: Subject for clarity

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‎03-01-2017 12:24

‎03-01-2017 12:24

If what you say is correct, look in yesterday's log.

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‎03-02-2017 04:01 - last edited on ‎05-30-2025 07:55 by Fitbit Moderator

‎03-02-2017 04:01 - last edited on ‎05-30-2025 07:55 by Fitbit Moderator

Welcome to the Forums @Spwalsh and @Rich_Laue thanks for stopping by.

Have you checked your timezone? If you haven't, I recommend checking this information by doing the following from your iOS Fitbit app:

1. Tap account
2. Tap Advanced Settings
3. Tap Timezone
4. Check your information
5. Sync

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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