help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze to iPad synch

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-13-2017 10:37

‎01-13-2017 10:37

I normally turn off Bluetooth on my iPad to save battery. The iPad uses IOS 10.1.1 and until recent firmware update of the Blaze (December 2016) when I turned on the iPad Bluetooth it paired with the BLaze almost straight away. Since the firmware update the iPad seeks the Blaze but cannot connect. If I go to the settings on the Blaze it says that Bluetooth Classic is off, and despite tapping it to change to Pair I still cannot connect. The only solition is to shut down the Blaze and re-atart, when it connects immediately. Any thoughts ?

 

Also the Bluetooth on settings on the Blaze disappears, only making itself visible on the screenwhen the above happens.

 

any rhoughts ?

Best Answer
0 Votes
3 REPLIES 3

‎01-13-2017 14:11

‎01-13-2017 14:11

The first thing to say is that the Bluetooth Classic interface isn't used for syncing the Blaze so that can be ignored. There's perhaps something going else on with the Bluetooth 

LE interface but there are no user controls for that.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎01-14-2017 11:04

In response to MikeF

‎01-14-2017 11:04

I'll also add that ios doesnt use Bluetooth classic at all, everything is done through BTLE.

Do you also sync through a second device?  If so turn its Bluetooth off or move it at least 30 feet away.

Best Answer
0 Votes

‎01-15-2017 09:12

In response to Rich_Laue

‎01-15-2017 09:12

I only synch to iPad. Doesn't seem as though there is a simple answer so will need to have Bluetooth running on iPad all the time. However it does seem strange that this has only happened since the last firmware update to the Blaze.

 

thanks anyway

Best Answer
0 Votes