Blaze touch screen issue

[MamaBug]

Good Morning, over the weekend my Blaze went crazy and started vibrating and flashing. It was like it was in a workout but I hadn't put it in workout mode. After it stopped, I have not been able to use the touch screen. I can turn my wrist and see the time and it seems to be updating and syncing with my phone. But I can't swipe or tap. I have tried the restart with left and lower right buttons but nothing happens, I never get the FITBIT logo. It has a full charge.

[wmchapman · Accepted solution]

Button problems. Contact Support Chat for some helpful tips, let them know your experience and what you have tried @MamaBug, sorry for the troubles, get back on the road quick!

[AlejandraFitbit]

It's great to welcome you @MamaBug and @wmchapman thanks for stopping by.

I would like to know if you have already get in touch with our support team? Have you received a solution for this issue?

Hope to hear from you soon. 

[MamaBug]

Hi @AlejandraFitbit, yes, I contacted support yesterday and spoke with an amazingly helpful lady. I have submitted my video or what the Blaze was doing and they have deemed it to need a replacement. One is already on the way. I'm very impressed with Customer Service.

[MamaBug]

Thank you @wmchapman. That was great advice and they were quick to address the issue.

[AlejandraFitbit]

That's great @MamaBug, I am glad to hear that you will be receiving a new Blaze. At the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Happy stepping!