Blaze touch screen not working

[Banned.Olive84]

Last night my Blaze battery died, I plugged it in and it charged overnight. Upon unplugging it this morning the screen was working just fine. I set it down next to my phone to sync (the time is always wrong after it charges). When I came back to it a couple minutes later, I couldn't get the screen to come on. I plugged it back in and it was working just fine so I unplugged it again, and it stopped working again. I have a few alarms set, and when one of them went off the screen lit up and then froze for a few seconds and now won't do anything. The Fitbit app can't even find it to sync

[Kmransom123]

@Banned.Olive84  Have you tried restarting the Blaze?  Perhaps that will help.  (Press and hold left and lower right buttons together until you see the Fitbit logo)

[Banned.Olive84]

Tried it about a million times.... nothing happens. 

[AlejandraFitbit]

A warm welcome to the Community @Banned.Olive84 and @Kmransom123 thanks for stopping by.

I would like to know if you keep having problems with your Blaze screen? Does it display the battery icon at the moment of putting it to charge? 

Hope to hear from you soon. 

[Banned.Olive84]

No, the battery didn't show up. The only thing that happened was that the back light lit up. The screen was still empty and black though.

The problem has since resolved itself. I let it completely die again and then charged it again with a different charger. It has been working normally for the last 2 days.

[AlejandraFitbit]

Thanks for the information @Banned.Olive84, I am glad to hear that your Blaze now working properly. If you need anything else, do not hesitate in posting it.

Happy stepping! 

[FBBlaze]

It worked for me though

[AlejandraFitbit]

Hey there @FBBlaze, is great to see new faces.

Thanks for taking a look at this post and letting know that this procedure worked for you and that your Blaze is working now. Visit the Community in case you need anything else. 

See you around. 

[ankur_123]

my fitbit blaze isnt working only clockface appear on it nothing rest i cant do on it as its touch isnt responding

[ankur_123]

and it also gets hanged up too

[AlejandraFitbit]

It's great to welcome you @ankur_123.

I would like to know if you have tried to restart your Blaze? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Let me know the outcome. 

[ankur_123]

I have done it yet it's not working

[AlejandraFitbit]

Thanks for the update @ankur_123. Since the troubleshoot provided didn't work, I recommend keeping an eye on your inbox for further assistance.

Keep me posted. 

[SmileyBear]

I am having the same problem and the touchscreen has simply stopped responding _ I tried restarting a few times - still to no avail. 

[AlejandraFitbit]

Welcome to the Forums @SmileyBear.

I appreciate the efforts in trying to fix this issue and would like to know if you have contacted our support team, have they offer you a solution for this?

See you around. 

[SmileyBear]

I am awaiting them to send me a message -

[SmileyBear]

I have recieved an offer but the drop down doesn't seem to have the original size for my Blaze. 

Also the offer doesn't include discount on Versa otherwise I could have considered it. 

Sigh ! 

[AlejandraFitbit]

Thanks for the update @SmileyBear. I am glad to hear that you received an offer. If you are interested in using the offer, you can take a look at this page, where you will be able to compare the devices. Maybe there is one that meet your needs.

See you later. 

[Howard086]

Thanks this fine the trick. 

[SunsetRunner]

Worked for me 😀