Blaze tracker won't sync with Mobile Device

[Gratz]

Since recieving my Blaze on the 31st Dec, after 1 day I have been unable to sync my blaze with my handset. I've unpaired and paired both devices, rebooted my blaze tracker and uninstalled the fitbit app to install it again. All of which has still not resolved the problem! For a high tech gadget foe that price, these problems should not be happening. Very frustrating!!!!

[Julia_G]

Hi, @Gratz, have you checked whether your handset is a supported device?

[Gratz]

It is! I have a samsung S6.

[Julia_G]

Hi, @Gratz, can you check with to make sure that you have the latest version of the app?   It should be 2.39.1 .  Also you will need to have location services turned on.

You might also want to check this sync troubleshooting help.

[Gratz]

Hi Julia, thanks for taking the time out to help me with my issues.
Everything you have suggested is correct and set up accordingly. I still
have SYNC problems. Think i might need to call FitBit customer service.
Thanks for everything!

[Julia_G]

Hi, @Gratz, that's the best plan if you haven't found any solutions.  Be sure to post back what gets you going again.

Good luck!