Blaze tracker won't sync with app

[PastorLea]

The app states "No device found."

[DavideFitbit]

Hello @PastorLea, welcome to the Community forums. 

Thank you for sharing this information about the trouble you've been having to sync and this error message you're receiving. 

Before considering other options, could you please confirm if you already tried all the steps listed here  to resolve syncing problems: Why won't my Fitbit device sync?

In addition, please make sure to check if the mobile device you're using is listed here  as a compatible device to sync with the Fitbit app: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep me posted. 

[Ceburke]

Mine is doing the same thing. I have to disconnect blue tooth and reconnect everytime I try to sync. I'm not getting notifications on it anymore either. The latest update to the app isn't working. 

[DavideFitbit]

Hi @Ceburke, sorry for the late response. 

Thank you for confirming that you've been experiencing the same inconvenience to sync your Blaze. 

Could you please confirm which is the mobile device that you've been using to sync your data with the Fitbit app (phone model)? 

Let me know if you've also tried all the steps mentioned here earlier. 

Please keep me posted. 

[blakesaccount]

Same issue.  Something is seriously wrong.  Blaze, new updated Android phone, was working, now it's not after software updates.  Won't connect to Bluetooth, it's just not working.  

[PastorLea]

I finally chatted with someone and it was resolved. However, it happened again a few days later. Fortunately I kept a transcript of the chat and could take care of it myself. It is annoying!

[Ceburke]

I have a Samsung galaxy A5 which has worked fine until the latest update. A system glitch kicked me out of my account, I had to stay a new one and now it won't work consistently. I can get it to sync sometimes but it always involves turning off Bluetooth and often restarting the phone and the Fitbit. It's enough for me to give up and I've had one for many years. Sent from my Samsung Galaxy smartphone.

[margretdzn]

Happened with my android phone too. Connected with the Blaze and app for 2 years, all of a sudden won't connect. Just chatted with someone at support, on phone for an hour, he couldn't get it to connect with app either. He also said they were having problems connecting with app on Windows 10. I have a laptop with windows 10 and I'm connected with my Blaze fine!

Maybe the problem is with the app on the phone???  Maybe they need to work on updating the app???

[DavideFitbit]

Hi everyone, sorry for the late response. 

@blakesaccount, welcome to the Community forums. 

Thank you for confirming that you've been experiencing the same problem to sync your device.  Could you please confirm which mobile device you've bee using to sync your data? In addition, make sure that you've followed the steps mentioned here earlier. 

Thank you for sharing that you were able to resolve after following the steps shared by the Customer Support team @PastorLea.

@Ceburke, I've confirmed this phone model is currently not listed here as a compatible device  to sync with the Fitbit app (Samsung Galaxy A5): Which devices are compatible with the fitbit app?  If a device isn’t listed it doesn’t mean it won’t work with a Fitbit tracker or smartwatch, however, we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility.

Thank you for all the details that you've provided, and welcome to all the new users in the forums. 

@margretdzn, I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Keep me posted. 

[Ceburke]

Well I've had this phone for two years and it's worked perfectly with the app. The latest update logged me out of my account and since I no longer have that email no one can help me recover the account so I've lost years of history. Now my phone is incompatible? I guess come January I'll be shopping for a different tracker. 

[Kraken2015]

My Fitbit stopped syncing today. I’ve reset it I’ve deleted the app and reinstalled and I’ve restarted my phone as well. Nothing is helping. iPhone 8plus all software updated 

[Ermb]

Mine stops syncing and because I don't  look at the app every day I lose like a week worth of steps which is frustrating. I have followed all of the help steps and yet it's still not syncing properly. 

I messaged the help desk and the only response I got was follow the steps online well if that was a permanent  answer to my problem I wouldn't  have messaged you so thanks for zero help.

[DoctorWu]

I have had similar issues with my Blaze. It has been trouble free for over 2 years (I think). Just in the last week, it stopped syncing with my phone. Reset fixed the problem, but each time the problem develops, the battery drains to one red bar. Last happened yesterday, I reset and recharged my Blaze last night, now this morning it would not sync again and battery is almost dead. Reset fixed the sync, but I have to wait to get home from work to recharge. This is the third time this has happened in a week.

[Ermb]

Exactly what's happening with mine!

[Ceburke]

Now the app will only show calories. The steps aren't there. How do I get steps back? Seriously, this newest update is terrible. 

[Kraken2015]

I got one for Christmas I’m now using a Versa 2. I got over three years out of the Blaze I guess that’s about what they last maybe it’s the battery who knows.  

I would have gotten an Apple Watch but I like so much about the Fitbit I stayed with it. Let’s see how it goes. Good luck to everyone else with their Blazes.