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Blaze turning off

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‎03-01-2018 09:08 - last edited on ‎03-01-2018 11:53 by Moderator Alum

‎03-01-2018 09:08 - last edited on ‎03-01-2018 11:53 by Moderator Alum

I am an avid skier, and whenever I go out skiing my fitbit just turns black and doesn't turn back on till I put it on a charger again. And it usually isn't that cold out.

 

Moderator edit: Clarified subject

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‎03-01-2018 11:52

‎03-01-2018 11:52

Hi there @erodent1. Great to see you in the Community Forums! 🙂

 

I'm sorry you're having problems with your tracker turning black when you're using it outside while skiing.

 

I don't really think the cold would make it not to work. The temperature where the Fitbit Blaze would not work is -4° and below that. I would recommend restarting your tracker and see if this makes any difference. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

 

Try it out again after that and see if there's any improvement. Let me know if you need more help with this.

Ferdin | Community Moderator, Fitbit

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