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Blaze unresponsive

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‎08-09-2019 09:20 - last edited on ‎08-09-2019 15:12 by Fitbit Moderator

‎08-09-2019 09:20 - last edited on ‎08-09-2019 15:12 by Fitbit Moderator

I just updated my Fitbit software to the new software on my Android phone, and when it's synced to the watch, the watch died. The watch now shows nothing on the screen even when put back on the charger. The watch was fully charged when it was synced. Okay Fitbit, need a little help here before it all goes to the trash can.

 

Moderator edit: Subject for clarity 

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‎08-09-2019 15:11 - edited ‎08-09-2019 15:12

‎08-09-2019 15:11 - edited ‎08-09-2019 15:12

Welcome to the Community Forums @RealFiddyTech.

 

To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here. By the way, I've moved your post to the Blaze board.

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