I have been a long standing customer going through many of the Fitbit products over the years. In almost every case I ended moving to another fitbit, more current product due to failures of the band, not the electronics. After the failure of my surge wristband I was ready to finally leave the fitbit family of produicts when they released the Blaze with the promise of a replaceable watchband. I purchased a Blaze and also when they became available a metal watchband. I was disappointed when the watchband fell apart at the connection point between the links and the frame around the electronics. I attempted to work with customer service to see if I could get it replaced easily. It hasn't been out long enough to be out of initial warranty.
After 30 minutes uploading pictures I am at the point where they will send a label and I can ship the band back to them. Then when they log it in at the warehouse they will replace it. I have lost confidence in the company and product. It should take Best Buy 5 minutes to figure out how to deal with this. I may have gotten a lemon but I would tell buyers to hold off purchasing the metal watch band until there is enough history out there to see if the product has a quality issue. The process to let fitbit make good on their product issue will frustrate you and for a $40 band is not worth the trouble.
After numerous years I give up on them which is a shame as their electronics are pretty good value. But if you need to replace product annually it is a very expensive product. I can go very high end and over a 2 year period it ends up being cheaper and I don't need to drive back to the retailer or wait weeks to deal with a fitbit product quality issue.
