Blaze will not Sync

[Littlepud]

I have had my blaze over a year and it worked great, I have it set to all day sync, but for the last 2 months it will not sync, I have to shutdown the blaze, turn off my iPhone, turn it all back on again, in the hope it will sync, sometimes this works, sometimes it doesn't, like today it just won't sync, it is so frustrating and I am getting over it, it should not be that hard 

an advice anyone on why the blaze won't automatically sync and what I can do to have it go back to how it was 

thanks all

[AlejandraFitbit]

It's great to welcome you @Littlepud and thanks for troubleshooting this inconvenience by yourself. If your tracker is not syncing, I recommend following the instructions provided in the Having trouble syncing? post. After these steps your tracker should work properly.

Let me know how it goes. 

[jmauden]

I'm having the exact same problem! And it says "Update Tracker" in the app, but every time I try to do the update, it stops midway through. I'm beyond frustrated. I've deleted and reinstalled the app. I've scoured the forums. I'm not finding any help.

[Deehlee]

My Blaze will not automatically sync anymore. I've had the Blaze for about a year now and I've never had this issue with other mobile devices. I got a new iPhone 7 last week and was able to set up everything without a problem. But the next day when I opened the fitbit app and tried to sync it did not work. I was able to sync once I restarted the Blaze and it will "all-day sync" but the next day I had the same problem. I don't want to restart my Blaze everyday to sync it.  Anybody else has this problem?

[Deehlee]

I feel you Littlepud. I have the same problem. I've had the Blaze for a year and this issue just started last week.  I have to restart my Blaze to sync and just like you sometimes it works and sometimes it doesn't. Today I removed the Blaze from the app and reset it from the beginning. The "all-day sync" worked for a while and stopped working.  I called Fitbit customer service and they opened a ticket to investigate. It appears lots of other Blaze users are having same issue.  Will keep you posted.

[gfp]

It seems like most Blaze owners are having problems with syncing and with battery/charge ever since the Firmware update a few weeks ago. Is Fitbit doing anything to address this, aside from pointing us to general tips about making sure your Bluetooth is enabled and cleaning the contacts?? I had no problems with my Blaze before the last Firmware update, then suddenly, mine would hold a charge for less than 24 hours. Fitbit replaced my Blaze 'pebble,' but I instantly have had problems syncing the new one. One day it will sync, then the next day, I'll get a message in the app that no tracker is found. Clearly, something is wrong with the Firmware update that rolled out in March.

[jmauden]

I got mine to sync. I deleted the Blaze from my bluetooth connections on my phone. That's it. I ran the update. I reconnected it and it finally synced.

Now if I could figure out why my Aria isn't syncing...

[Deehlee]

First of all thank you for sharing. It appears you are having exactly the
same problem with syncing however my battery is just fine-still lasts 5
days. Today I removed the Blaze from the app and added back and it works
fine but I'll have to see if it will work tomorrow. The issue is
intermittent so I'll have to wait and see. I'll keep you posted.

[AlejandraFitbit]

A warm welcome to the Community @jmauden, @Deehlee and @gfp it's great to see you around.

I am glad to hear that for most of you this inconvenience has been resolved. If you keep having problems syncing, I recommend following the instructions provided in my previous post since after following those steps your trackers should sync without a problem. 

About your Aria @jmauden, I recommend considering these steps:

• Have you made any changes to your network, such as a new router, network name, or password? If so, you will need to set up the scale again. 
• Keep your Aria® within 30 feet of the main router for optimal syncing.
• Several walls, floors, or objects between the scale and router can cause interference.
• The network may have too much traffic or there are too many other Wi-Fi networks nearby.
• The scale is connected to the router through an extender.

Catch you later. 

[jmauden]

I did change my router. That's why I was trying to reconnect it. However,
when I take out the batteries to let it reset, it doesn't revert back to
the Aria wifi, it continues to read my wifi.

[mom2burgess]

Same issues with blaze over and over. I've done everything,  including the link posted. It works for a time and then starts not syncing again. It's frustrating and a constant issue that doesn't seem to concern the fitbit makers all that much. I've used fitbit for years but the sameissues over and over again are becoming frustrating

[Littlepud]

Hi There, 

what is so frustrating about this reply is I have tried all these things - numerous times.

it is getting beyond frustrating that I can't sync, today for example I have tried everything know to man and still I am not syncing 

I just wish Fitbit would iron out this syncing problem with the blaze once and for all

[Trickyazzo1]

Hi,

I have no answer for you because it is happening to me also but it seems to be since the last update that I have noticed it.  I have emailed fitbit for the reason as to why this is happening and yes it is really frustrating I agree.

[spartan396]

yup I posted the same thing two hours ago and I had not replies or help -- no sync cannot update -- the update gets half way through and craps out back to my home screen  I have tried to troubleshoot by shutting down ect.. no use beyond frustrated!!!

[Trickyazzo1]

I am so hearing you this is also what has happened to me. I hope they fix it real soon because it is so frustrating and your right its been since the last update as very thing was fine up until then.

[spartan396]

yeh that was less then helpful...  standard stuff I am having sam eissue

and my sync is interrupted by the update notification on the app - but the update will not update - so frustrated

[Deehlee]

I think I figured out the root cause of the problem. When I couldn't sync
my Blaze I was using LTE internet connection and sometimes my cellular
connection is very poor so sometimes it would sync and sometimes it
doesn't. However when I'm connected to wifi I never have problem syncing
my Blaze. If you're having trouble syncing make sure you have a good LTE
signal or connected via wifi. Hope this fixes the issue.

[Trickyazzo1]

I feel your pain and it's really frustrating. Hopefully someone will get back to us soon

Sent from my iPhone

[jmauden]

That's what mine kept doing. Have you tried disconnecting it from your
bluetooth and doing the update? That's what finally worked for me.

[jmauden]

Sorry. This was a duplicate post.