08-21-2016 13:53
08-21-2016 13:53
I have a Blaze I bought back in May. It has worked fine until yesterday. I put it in the charger overnight but it didn't charge. All the contacts are good and clean and I have since tried several outlets and computers to try and charge. It just will not charge. Hoping someone here can help.
08-21-2016 14:43
08-21-2016 14:43
08-22-2016 06:08
08-22-2016 06:08
Welcome to the Community @rackleydw and @QKeel it's great to see you around! Thanks for troubleshooting this issue by yourselves. If your trackers are not charging, I recommend restarting your Blaze and after the restart process, I recommend cleaning the charging contacts on the back of your Fitbit Blaze, since over time the contacts can accumulate dirt and debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this can damage the plating and result in corrosion.
Let me know the outcome.
08-22-2016 14:54
08-22-2016 14:54
08-22-2016 15:22
08-22-2016 15:22
08-24-2016 05:25
08-24-2016 05:25
Thanks for the information @rackleydw and @QKeel I am glad to hear that you will be receiving a replacement device. You can follow these steps from a computer to setup the replacement tracker:
1. Click the Fitbit Connect icon located near the date and time on your computer.
2. Click Open Main Menu.
3. Click Set Up A New Fitbit Device.
4. Click Existing User and log in to your account.
5. Choose your tracker and follow the onscreen instructions to continue.
Now @rackleydw, I recommend getting in touch with support one more time and tell the advocate what steps you have done so far, I know you will be getting a great solution.
Let me know the outcome.
10-18-2016 22:10
10-18-2016 22:10
Well sorry it has taken so long to respond. The next time I talked to customer service they looked at the video and decided to replace the tracker. I have been using the replacement since then and again it is acting up. It has started to not take a charge again. Everything is working for the moment but there is only 1 bar left. I have tried to restart it dozens of times and it does nothing. When this thing is working I love it and use it as my motivator. $200 dollars is a lot of money to pay for something so unreliable. My wife is looking at the new Alta but I think I will try and talk her out of it.
10-18-2016 22:16
10-18-2016 22:16
10-18-2016 22:30
10-18-2016 22:30
I charge it when I get a notification that the battery is low.
10-18-2016 22:35
10-18-2016 22:35
Both times this has started over night. Everything working fine, put it on the charger and it shows to be charging. In the morning put it on and it shows charged. A few hours later it shows 1 bar and the battery is empty. Fitbit has not sent me a low battery notification yet even though it shows very low battery. What puzzles me this time is it will not reset/restart when I hold in the single and lower right buttons.
10-19-2016 04:34
10-19-2016 04:34
That sounds weird @rackleydw, if you have already tried all troubleshoot possible to get your tracker to work again without success, I recommend contact directly our support team one more time since they have the proper tools to see how long is the battery lasting. As you know, for a faster response you can contact them via phone or chat.
Let me know how it goes.
10-20-2016 02:35
10-20-2016 02:35
My Blaze will not charge. I tried to do the reset and the dead battery icon came up, i cleaned all contacts and have tried every usb plug i have and it will not charge. I have only had my Fitbit Blaze for 3 months WTF WTF WTF anyone have any ideas please help.
11-13-2016 11:48
11-13-2016 11:48
Hey there @Robray34. Welcome to the Fitbit Community! 🙂
I'm sorry to hear that your Blaze is not charging 😕
If you've already tried to restart it and it doesn't respond, I can recommend getting in touch with the Support Team. Since you've had it for 3 months, you're covered under the one year warranty and they should be able to take a deeper look and see what is going on and get you back on track.
Let me know if you need more help with this!
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02-20-2017 06:16
02-20-2017 06:16
Hey i've left it in work so will not be able to test until tomorrow morning. will let u know, thanks
02-20-2017 11:16
02-20-2017 11:16
Welcome to the Fitbit Community @trickapro! 🙂
No worries, I'll be looking forward for the outcome! Good luck!
Help others by giving votes and marking helpful solutions as Accepted
03-08-2017 17:12
03-08-2017 17:12
Same situation and I'm sick of it rebooted cleaned the post I've bought two blazes for me and my husband he don't use his. I can't get this one to charge had to go through this re boot n cleaning over and over again to get it to charge the last two times bought the aria scale can't get it to link to the Fitbit I spent a fortune on this stuff I would never buy this stuff again. This time it still won't charge I've had it two months unbelievable they ought to be recalled.
03-08-2017 21:37
03-08-2017 21:37
03-08-2017 23:11
03-08-2017 23:11
@Bmlace is there a message on your yracker that says http://fitbit.com/setup?
If so then your tracker is charging, and you wont see a nattery indicator
03-08-2017 23:11
03-08-2017 23:11
@Bmlace is there a message on your yracker that says http://fitbit.com/setup?
If so then your tracker is charging, and you wont see a battery indicator
06-24-2017 09:12
06-24-2017 09:12
Thank you for the information. I was having problems charging my Blaze and your suggestions worked like a charm.