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Blaze will not hold charge

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‎08-10-2018 05:28 - last edited on ‎08-12-2018 04:06 by Moderator Alum

‎08-10-2018 05:28 - last edited on ‎08-12-2018 04:06 by Moderator Alum

Hello,

 

I have done all of the steps mentioned in previous postings (cleaning terminals, shutting off Blaze) and my blaze will still not hold the charge. In addition, only one green light in the back is on. Can anyone help?

 

I liked my Surge 1000 times better then the Blaze.

 

John

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‎08-12-2018 04:08 - last edited on ‎10-21-2025 09:23 by Fitbit Moderator

‎08-12-2018 04:08 - last edited on ‎10-21-2025 09:23 by Fitbit Moderator

It's great to see you around @jjpezpal.

Thanks for troubleshooting this by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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