help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze will only turn on when connected to PC

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-09-2019 03:33

‎05-09-2019 03:33

Hi all, hope someone can help. I have had my Blaze since November 2017 so I fear I am out of warranty, but I just cant seem to get it to work and its so frustrating. 

For a few months it has been malfunctioning and behaving strangely, now it appears that the buttons do not work. 

When I plug it in to my PC, the PC makes a sound as if to recognise the fitbit, but then immediately another sound as if it has been ejected. The clock face on the blaze is very briefly shown then the screen goes black. When the clockface shows, the battery icon is green as if to show there is plenty of battery. 

On removing it from the charger, none of the buttons bring the blaze to life, so i cannot check the data, battery status etc etc. I removed it from my account this week, and tried to add it again to establish the link again but was unsuccessful. 

Without the ability to reset the device directly as anyone got any ideas for how to sort this out, or is it a faulty device? 

Best Answer
0 Votes
1 REPLY 1

‎05-10-2019 17:36

‎05-10-2019 17:36

Hi @dbraido, welcome on board.

 

Thanks for sharing detailed information about your Blaze behavior, as well for the steps that you've tried to get it working correctly. Because your device should be working correctly regardless of being plugged in, I've requested a case for you. Our Support Team will be contacting you via email, so keep an eye on your inbox.

 

Hope to see you around.

Best Answer
0 Votes