Blaze won't charge

[joshan49]

I bought a new Blaze 5 days ago.  It would not charge and could not be updated because the battery was too low.  After trying to charge it on 3 different computers, an iphone charger, trying all the trouble-shooting suggestions on this site and speaking with a customer service rep, I exchanged the Blaze for another one.  This one will not charge or update either so I will be returning it for a refund and looking for a different tracker.  There IS definitely a defect in this product that Fitbit needs to address.  Very disappointing. 

[Rich_Laue]

Hello @joshan49 does your tracker still have the fitbit.com/setup message displaying? If so the only way to tell is the slight vibration apon plugging it in.

The iphone charger should be fine.

My thought is to plug it in, if the app still says that it is low, and do the setup while plugged in

[c3pjo]

I'm having the same problem, except mine stays on the fitbit.com/setup screen when plugged in. No vibration when I close the case- any help/suggestions welcome.

[SilviaFitbit]

It's great to have you here @c3pjo. I would like you to make sure that you're charging properly your tracker. After this, please double check that you're doing this set up procedure. 

Hope this helps. Let me know how it goes. 

[Angie78]

I am having the same issue where the fit bit blaze will not charge. I have plugged it into the computer and into a wall charger and have been charging it for over 24 hours and the battery is completely dead. Because it isn't charged I am unable to update it. Why isn't it charging? It seems at this is a known issue should I just return it for a new one? 

[Pixiedust252]

I purchased my Fitbit Blaze on Tuesday and have been very disappointed in it. I charged it as soon as I got it before setting it up. I was able to wear it that night to sleep into Wednesday. I was surprised I had to charge it Wednesday when it says the battery lasts for 5 days. Somehow it got unplugged during the night so it didn't charge. I didn't have to be to work until the afternoon, so I was able to charge it that morning. It didn't even last 12hrs. I had to again charge it that night to wear it Friday, where again it was in the red before 12hrs.

Also, it says it's paired with my phone, but I have yet to see a text message or calendar notification show up on my Fitbit.

[SilviaFitbit]

Welcome to the Community @Angie78. Thanks for the troubleshoot that you've tried. I've shared your post with Customer Support, they will reply to you within the following days. 

Hey there @Pixiedust252! I would like you to make sure that you're charging your tracker in the proper way. You can also restart it and try to charge it again. In order to get notifications working your tracker, you should follow this requirements to set them. 

Hope this helps. Let me know how it goes.