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Blaze won't charge

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‎09-24-2019 09:23 - last edited on ‎09-26-2019 11:26 by Moderator Alum

‎09-24-2019 09:23 - last edited on ‎09-26-2019 11:26 by Moderator Alum

The other day, my device died. I tried to charge it, and it will not charge. While on the charger, it is showing the home screen with a red battery, that does not move. I looked at it after leaving it on the charger, and it showed a full battery. When I took it off the charger, it immediately restarted, and the process started all over again. I see on the forums that this issue has happened several times, and I would like to know if anyone has gotten a resolution to this. It is not a battery issue, as the charge is just not registering. 

 

 

Moderator edit: subject for clarity

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‎09-26-2019 11:26

‎09-26-2019 11:26

A warm welcome to the Community, @CMH1988.

 

Thanks for troubleshooting this battery issue. If your Blaze isn't charging properly, I recommend taking a look at the help article: Why isn't my Fitbit device's battery charging? and follow the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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2 REPLIES 2

‎09-26-2019 11:26

‎09-26-2019 11:26

A warm welcome to the Community, @CMH1988.

 

Thanks for troubleshooting this battery issue. If your Blaze isn't charging properly, I recommend taking a look at the help article: Why isn't my Fitbit device's battery charging? and follow the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-27-2019 14:23

In response to AlejandraFitbit

‎09-27-2019 14:23

Hello, I have done all of the troubleshooting requested. I spoke with Fitbit, and was told they have not heard of this issue, and offerd me 25% off from the store. This is not effective customer service. I can see from the community that hundreds of people have had this same issue, and nothing has been done on Fitbits part to correct it.

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