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Blaze won't charge.

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‎05-03-2017 14:53

‎05-03-2017 14:53

I've had my Blaze since January. For the past 2 weeks I have been having problems getting it to charge. I have two chargers and have tried both along with different cords. The only thing that comes up on the screen is the battery with a red line not the usual blue charging battery. HELP!! I use my Fitbit everyday!!! 

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4 REPLIES 4

‎05-03-2017 17:49

‎05-03-2017 17:49

You could try resetting the tracker, other than that not sure what else we can suggest.

 

Best contact Fitbit support as it sounds like your tracker is dead.

 

https://wearablezone.com/news/reset-fitbit-restart

 

 

Fitbit Ultra | Fitbit One | Fitbit Blaze (SOLD)
Best Answer

‎05-04-2017 05:16

‎05-04-2017 05:16

Welcome to the Forums @TinaA72 and @Dragonfruit thanks for stopping by.

 

If you are having problems with your Blaze battery, I recommend following the instructions provided in this post. Also, please try the steps provided by our friend @Dragonfruit in his previous post.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎05-06-2017 19:30 - edited ‎05-06-2017 19:30

‎05-06-2017 19:30 - edited ‎05-06-2017 19:30

Thank you for the replies. I called Fitbit and they are sending me a new Blaze. 

Best Answer

‎05-08-2017 04:17

In response to TinaA72

‎05-08-2017 04:17

Those are great news @TinaA72, I am glad to hear that you will be receiving a new Blaze. At the moment of have the replacement, please do the following from your Fitbit app to set it up:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your tracker and follow the onscreen instructions to continue.

 

Happy stepping! Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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