Blaze won't charge

[stormbart33]

My Blaze is a little over 3 years old, when I put it on my charger and closed the lid this morning it will not charge. I have tried cleaning the contacts first with a dry cloth then with a little bit of alcohol on a cotton swab. I have tried powering down using the settings, I have tried a reset using the left and bottom right buttons. I have also tried a different outlet. I only have one blaze so I cannot try a different charger but i did try a different usb plug adapter. Any suggestions? 

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @stormbart33, welcome to the Community Forums. Thank you so much for taking the time to troubleshoot the battery of your Blaze prior to contacting us. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you in the meantime. 

[stormbart33]

i ended up resynching as a last ditch effort and it resolved the issue.
Thank you for getting back to me.

Steve Smith

[MarreFitbit]

Great news @stormbart33!  I'm glad to hear that your issue was solved. 😉

Please don't hesitate to let me know if there's anything else I may do to help you. 

[Cazl]

Hi I have the same issue. Tried numerous suggestions and no luck.  My phone says the battery is full but the battery icon on the face flashes indicating that it needs a check.  Nothing happens and it keep flashing.  

The battery had a fall charge last week which took ages.

[MarreFitbit]

Hi there @Cazl, welcome to the Community Forums. Thanks for troubleshooting your Blaze prior to contacting us. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please reply to the email they have sent to you so they can continue with the follow up of your case.

Let me know if there's anything else I may do to help you in the meantime.