Blaze won't connect back to my app

[caosw70]

I've had my Blaze since Thursday and had no problem setting it up the first time, but sometime yesterday evening, I would not synch to the app at all.  I tried through out the evening and this morning.  I then completely removed my Blaze from the app and turned off the Blaze and started over.  Now, I can not get it reconnected to the app.  It says it found the tracker but then just keeps "Connecting to Tracker".  I've left it connecting for over an hour.  Any suggestions on how to reconnect??

I'm still having battery issues as well and seriously thinking of sending back.  I had the Connect HR and loved it and was really looking forward to this one.  I know it's new and there are bugs to be worked out but some of these bugs should have been fixed before rolling out. 

[skyblue_08]

A million times THANK YOU!!!  Seriously this fixed my Blaze.  🙂

[FerdinandFitbit]

Glad to hear this helped @skyblue_08! 😄

If you need anything else, let us know!

[Dannjayyy]

So I am having the same issue as everyone else in this topic. My Blaze will not connect to my iPhone at all. The time on the Blaze is wrong, and I have no way of actually changing it. I deleted the connection, restarted my Blaze, restarted my iPhone, reinstalled the Fitbit app, disconnected and reconnected my BT connection and still when I enter the 4-digit code into the app, it tries to connect for hours without actually doing anything.

I had issues with my previous Fitbit Blaze as well and this is actually driving me nuts. I've paid full price for 2 of these now, and I can't even get this one to work well enough to give it away, let alone sell it and try to recoup some of the money I feel that I've wasted to date.

As for these Bluetooth channels that have been mentioned...I can't seem to find them anywhere.

Someone please help!

[Dannjayyy]

So the tracker says that it is synced, but it is not updated at all. I can't do updates on it because it just quits out halfway each time. I can't set up notifications because when I click Set Up on the app, it doesn't do anything. 

On top of all this, my e-mail address that is registered here is not even active anymore. I've looked everywhere for the option to change it, but I can't find anything.

I apologize for being such a mess when it comes to this, but honestly this has dragged on long enough. I'd like a proper solution as to why my device seems to have a problem doing practically ANYTHING.

[AzyahEpps]

Hi I was having the same problem recently with my Fitbit. What I did was

1) in the Fitbit app remove the model Fitbit that you have.

(click the watch in the top hand corner.)

(scroll to the bottom and click remove)

2)restart my Fitbit by pressing power button on the left and the bottom right. But at the same time for 8-10 seconds until you see the Fitbit logo.

3)Then go to to your Bluetooth settings and disconnect your Fitbit. Erase/forget this device. Then go to your Fitbit dashboard and press add device and follow the instructions from there on reconnecting you Fitbit.

Make sure your Bluetooth is on. 

I hope this helps you.

[caosw70]

Thanks

I was able to get it to work but I'm very upset with Fitbit and wont be
purchasing a new one.

I bought my blaze in Feb 16 and as of two weeks ago, it quit charging all
together. I finally called yesterday, due to being out of town for a family
emergency, and they told me there wasn't anything they would do since it
was out of warranty and they would give my 25% of my next one. I didn't
spend almost $200 to have to buy a new one a little over a year. Their
customer service used to be better but I guess they were losing to much
money on replacing items so they want you to keep buying new ones and they
aren't working on how to improve so they don't die right after the
warranty. I'm going to Garmin Or Apple.

[Mark456]

What do you mean other channels under regular BT settings. All that is on my BT settings is my devices I don't know how to turn off channels 

[MSchnet]

I had to turn the Fitbit off and back on for it to sync again.  On your fitbit .. settings, scroll to bottom - shutdown .... then hit any of the three buttons on the fitbit to turn it back on ... sure did the trick for me.

Good luck.

[Joseph1971]

Hey. my blaze doesn't connect to bluetooth (LG4) what can i do plz? 

[Rich_Laue]

Was it connected before you removed it @Joseph1971?

[Treatz]

I was wondering if u could help me. When I go for A walk my fitbit blaze tell's me to use my phone gps. I cannot look at my watch any longer to see how far i walk....i hate having to pull my phone out to see how close to a mile i am....please if u can help me i would be so grateful.......ty in advance.

Moderator edit: Format

[FerdinandFitbit]

Hey there @Treatz. Great to see you in the Community Forums! 🙂

Whenever you use your Fitbit Blaze for exercising (walking in your situation), you do have the option to connect it to your phone's GPS. Now, if it doesn't connect, that shouldn't prevent you from tracking the rest of the walk. The tracker connecting to GPS on your phone will give you a map and a little more of accurate distance information but if you do it without connecting it to your phone, the distance information should still be very accurate.

Let me know if this helps. I'll be happy to help if you have more questions!

[Celine_mair]

This comment is the best thing since sliced bread. Seriously had the same problem and done everything you said to do and it connected straight away to the app. Thank you so much!!