help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze won’t hold a charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-10-2018 03:45 - last edited on ‎07-11-2018 07:01 by Moderator Alum

‎07-10-2018 03:45 - last edited on ‎07-11-2018 07:01 by Moderator Alum

My Blaze won’t hold a charge. It was at 100% last night and at some point during the night it lost its charge.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
7 REPLIES 7

‎07-10-2018 03:59

‎07-10-2018 03:59

Hi, I've read a few topics on here and followed the advice given but my Blaze still won't charge. Ive tried cleaning the contacts, have reset 4 or 5 times, have tried a different charging cradle and it still won't charge!! Please help!! When I put it in the cradle it doesn't have the battery bar moving to show its charging it has an empty bar with the red bar flashing. As soon as its out of the cradle it dies within 1 min!

 

Best Answer
0 Votes

‎07-10-2018 06:19

‎07-10-2018 06:19

My Fitbit Blaze battery is dead , when I place it in the charging cradle , it shows a full battery , when I place it back in my watch strap it’s still has no charge and the display won’t show
Any ideas ?

Best Answer
0 Votes

‎07-10-2018 09:07

In response to Jpiercy

‎07-10-2018 09:07

I have merged these 3 posts as you are all reporting the same issue. I would recommend contacting support for further assistance.

Best Answer

‎07-11-2018 07:14

In response to SunsetRunner

‎07-11-2018 07:14

Great to see new faces @Jpiercy, @Jpiercy, @emmadics81 welcome and @SunsetRunner thanks for stopping by.

 

I would like to know if you have contacted our support team, have they offer you a solution for this? If you haven't contacted them, here are some links that might help you:

 

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎07-11-2018 07:16

In response to AlejandraFitbit

‎07-11-2018 07:16

Yes , I contacted support and my Fitbit was under warranty!
A replacement is on the way !
Thanks again !
Best Answer

‎07-12-2018 04:09

In response to Jpiercy

‎07-12-2018 04:09

It's great to hear that you will be receiving a replacement @Jpiercy. At the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Happy stepping. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎07-12-2018 04:19

In response to AlejandraFitbit

‎07-12-2018 04:19

I have contacted support and must run a battery check before they can offer any help. I must charge it fully then record how long the charge lasts until completely dead. During this period I must synch it at least 5 times. 

Best Answer
0 Votes