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Blaze won't hold a charge

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‎11-28-2019 05:08 - last edited on ‎11-29-2019 04:45 by Fitbit Moderator

‎11-28-2019 05:08 - last edited on ‎11-29-2019 04:45 by Fitbit Moderator

I’ve had my Fitbit Blaze for a year and a half now and used it a lot for the first 6 months and then started a job where I couldn’t use it so I tucked it away for a while. A few months ago I got it out to start using again and it says that the battery is fully charged but it instantly dies the second it’s not on the charger. I left it and got back to it again today and it’s  still doing the same. I’ve kept it in a safe place and was very careful with it when I used it. I’ve heard this is a big issue for customers, how can I get this fixed please?

 

 

Moderator edit: updated subject for clarity

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‎11-28-2019 20:47

‎11-28-2019 20:47

Welcome to the forums!

 

Im really sorry but these batteries need to be charged. When they are not for long periods of time it totally kills them. Nothing you can really do

Community Council Member

Wendy | CA | Moto G6 Android

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‎11-29-2019 04:49 - edited ‎11-29-2019 04:50

In response to WendyB

‎11-29-2019 04:49 - edited ‎11-29-2019 04:50

Hi there @Emily1111111223, welcome to the Community Forums. I am sorry to hear that you are going through this situation. Thanks for the details provided about your Blaze's battery behavior and for trying to solve the issue. 

 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

 

Thanks for your help @WendyB! 

 

Let us know if you need further assistance, we'll be around. 

Maria | Community Moderator, Fitbit


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