07-10-2018
09:39
- last edited on
07-16-2018
06:22
by
AlejandraFitbit
07-10-2018
09:39
- last edited on
07-16-2018
06:22
by
AlejandraFitbit
Hi, my 18 month old Blaze has today decided not to hold its charge for longer than 2 hours have synced it and charged it regularly today so support guys can hopefully see whats happening. I'm missing my Fitbit
07-10-2018 10:37
07-10-2018 10:37
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
Wendy | CA | Moto G6 Android
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07-10-2018 12:41
07-10-2018 12:41
I had the same problem with my blaze as soon as the warranty is expired.
The assistance offered me a 25% discount on the purchase of a new smartwatch.
Unfortunately, in spite of myself, I will not buy a fitbit product because I no longer consider fitbit a reliable product.
I hope this my experience can be useful.
07-16-2018 06:23
07-16-2018 06:23
It's great to welcome you @bubbly2018, @WendyB and @LorenaA thanks for stopping by.
I am sorry to hear that your Blaze isn't holding a charge and would like to know if the instructions provided by our friend worked? Are you still having issues with your tracker holding a charge?
Hope to hear from you soon.
07-16-2018 06:25
07-16-2018 06:25
07-16-2018 09:01