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Blaze won't respond

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‎12-22-2019 02:29 - last edited on ‎12-23-2019 06:20 by Fitbit Moderator

‎12-22-2019 02:29 - last edited on ‎12-23-2019 06:20 by Fitbit Moderator

Hi, 

I charged my fitbit over night on Friday and went for a run Saturday. After returning home, i wanted to check my stats but it wouldn't respond. there are no lights on the back, screen is black and even when i press the buttons either side nothing happens. i tried resetting it and also putting it on charger but still nothing.

 

i would really appreciate some help into this! thanks. 

 

 

Moderator edit: updated subject for clarity

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Accepted Solutions

‎12-23-2019 08:13

In response to cupabuzz

‎12-23-2019 08:13

Hi there @cupabuzz, welcome on board. Thank you so much for troubleshooting the syncing difficulties on your Blaze prior to contacting us. 

 

While reading your post I was wondering if the syncing difficulties started after updating to iOS 13+? If so, please follow the troubleshooting steps provided in the help article: Why won't my Fitbit device sync? 

 

If the steps above don't work, I suggest doing the following:


- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

 

Let me know the outcome, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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5 REPLIES 5

‎12-23-2019 06:57

‎12-23-2019 06:57

Hi there @mck128, welcome to the Community Forums. Thanks for restarting your Blaze prior to contacting us. Nice way to go!

 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

 

Let me know if there's anything else I may do to help you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎12-23-2019 08:06

In response to MarreFitbit

‎12-23-2019 08:06

I’ve had my blaze for years and has worked fine. Synced last night before bed and now all I get is device not found. I’ve restarted iPad, turned Bluetooth off and on and shutdown Blaze and turned back on, all to no avail!

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0 Votes

‎12-23-2019 08:13

In response to cupabuzz

‎12-23-2019 08:13

Hi there @cupabuzz, welcome on board. Thank you so much for troubleshooting the syncing difficulties on your Blaze prior to contacting us. 

 

While reading your post I was wondering if the syncing difficulties started after updating to iOS 13+? If so, please follow the troubleshooting steps provided in the help article: Why won't my Fitbit device sync? 

 

If the steps above don't work, I suggest doing the following:


- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

 

Let me know the outcome, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎12-23-2019 08:22

In response to MarreFitbit

‎12-23-2019 08:22

It seems to be working now. I just had to try all of the steps for resetting everything twice. 

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‎12-23-2019 08:38

In response to cupabuzz

‎12-23-2019 08:38

Great news @cupabuzz. 😊 I'm glad to hear that the steps recommended have worked. 

 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes