help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze won't respond

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-24-2019 11:53 - last edited on ‎11-25-2019 06:06 by Fitbit Moderator

‎11-24-2019 11:53 - last edited on ‎11-25-2019 06:06 by Fitbit Moderator

Hi all, last month my Blaze stopped working and only displays the Fitbit logo.

I have tried restarting/resetting it multiple times to no avail.

I have also let the battery run completely down before recharging it, also no change.

 

Any ideas would be appreciated.

Cheers.

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎11-25-2019 06:09

‎11-25-2019 06:09

Hi there @braemaralexandr, welcome to the Community Forums. Thanks for troubleshooting your Blaze prior to contacting us. 

 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 😉

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes