Blaze won't start/crashed

[Milky6161]

I was using the blaze for about 2 weeks before I had leave it off due to my job. But I've now come to charge it a week later and it turned on to the fitbit logo but hasn't shown a battery icon at all. The logo itself will flash on and off every 10 secs (approx.) It also look as though a line of pixels aren't coming on. I've tried a turning it off but it turns itself back on again

[Julia_G]

Hi, @Milky6161, try a restart (that's not the same as turning it off and on -- a restart will shut down all background activities and reboot the device without losing any data).  You are usually advised to try the restart procedure 3 times if the first restart does not seem to fix your problem.

Hopefully that will get you going again.  If not, I would advise getting in touch with Fitbit Customer Support (contact.fitbit.com).  Be sure to tell them the troubleshooting steps you have already tried.

Good luck, and let us know how it goes.  Welcome to the forums!

[Milky6161]

Yeah the restart was what I tried before and it didn't actually do anything just came up with the logo again