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Blaze won't stop flashing

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‎08-30-2018 22:06 - last edited on ‎08-31-2018 04:20 by Moderator Alum

‎08-30-2018 22:06 - last edited on ‎08-31-2018 04:20 by Moderator Alum

My Blaze face won't stop flashing even after I charge it. It's been doing this for over a month. Everything else works fine!

 

 

Moderator edit: subject for clarity

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‎08-31-2018 04:20 - last edited on ‎10-18-2025 10:38 by Fitbit Moderator

‎08-31-2018 04:20 - last edited on ‎10-18-2025 10:38 by Fitbit Moderator

It's great to welcome you @Coachleanne.

I would like to know if you have tried to restart your tracker? If you haven't, I recommend restarting it by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

I hope this helps, let me know how it goes. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-01-2018 18:32

In response to AlejandraFitbit

‎09-01-2018 18:32

No it did not work! 



Sent from my Galaxy Tab® A
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‎09-02-2018 04:18 - last edited on ‎10-18-2025 10:38 by Fitbit Moderator

In response to Coachleanne

‎09-02-2018 04:18 - last edited on ‎10-18-2025 10:38 by Fitbit Moderator

Thanks for the information @Coachleanne.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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