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Blaze won't stop vibrating

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‎06-13-2019 06:51 - last edited on ‎06-14-2019 15:32 by Fitbit Moderator

‎06-13-2019 06:51 - last edited on ‎06-14-2019 15:32 by Fitbit Moderator

Yesterday my Blaze started vibrating and would not stop. Finally died. I charged it over night and it continues to vibrate. The screen does not come on and it looks as thought it is connected to my app. Please help.

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎06-14-2019 15:31

‎06-14-2019 15:31

Hi @Username619. Welcome to the Community Forums.

 

Thanks for letting me know about your Blaze behavior. To get your device working correctly, I'd recommend to restart it as this will refresh its performance. To do so, please hold the left and bottom right buttons for 10 seconds. The Fitbit logo should be displayed.

 

Give it a try and let me know how it goes.

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‎06-17-2019 11:42

In response to LizzyFitbit

‎06-17-2019 11:42

After trying and restart my blaze repeatedly the logo never came up. It
vibrates until the batterie dies.
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‎06-18-2019 09:52

In response to Username619

‎06-18-2019 09:52

Hi @Username619, It's great to see you again.

 

Thanks for your efforts in restarting your Blaze. You did a great job. I've contacted our Support Team on your behalf so they can create a case and give you a hand. You'll receive an email from them shortly, so keep an eye on your inbox.

 

I'll be around if you need anything else.

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