help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze won't swipe

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-12-2017 07:40 - last edited on ‎11-09-2018 07:36 by Moderator Alum

‎09-12-2017 07:40 - last edited on ‎11-09-2018 07:36 by Moderator Alum

I love my Blaze.. have never had a problem with it until a couple of days ago. It won't swipe to the other screens... Will only stay on the clock. Anybody have the same issue?

 

 

Moderator edit: subject for clarity

jray2855
Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-12-2017 07:51

‎09-12-2017 07:51

Press and hold in the left and lower right button until your Blaze vibrates.

Press the left button to activate home screen, swipe from right to left, did swiping resume @jray2855 ?

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

View best answer in original post

Best Answer
5 REPLIES 5

‎09-12-2017 07:51

‎09-12-2017 07:51

Press and hold in the left and lower right button until your Blaze vibrates.

Press the left button to activate home screen, swipe from right to left, did swiping resume @jray2855 ?

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer

‎09-12-2017 07:57

In response to wmchapman

‎09-12-2017 07:57

Thank you so much... Didn't realize you had replied.. was on live chat and they suggested the same.  Worked perfectly!!  Back in business.  Love my BLAZE!!

jray2855
Best Answer
0 Votes

‎11-07-2018 11:21

‎11-07-2018 11:21

Yes I have the same problem and it happened recently.  I did try the solution that was offered/replied to you but it didn't work. 

Best Answer
0 Votes

‎11-09-2018 07:37

In response to Blazewatch

‎11-09-2018 07:37

Hey @Blazewatch, it's great to welcome you.

 

I appreciate all the efforts in trying to fix this issue. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎12-22-2019 13:18

In response to wmchapman

‎12-22-2019 13:18

My Blaze is not charging or swiping right. I’ve tried restarting it several times. Immediately after it restarts I’m able to swipe right to the exercises and settings but then freezes again. I left it on the charger all night, but it didn’t  charge. It used to show a battery when it charged before; it isn’t doing that Anymore. 

Best Answer
0 Votes