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Blaze won't sync to Vitality

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‎05-01-2017 11:07 - last edited on ‎03-30-2019 22:42 by Moderator Alum

‎05-01-2017 11:07 - last edited on ‎03-30-2019 22:42 by Moderator Alum

My Blaze works with my fitbit apps but won't  sync any info to my Vitality program. since April 2017.

please advice.

 

Thank You

 

 

Moderator edit: format

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‎05-02-2017 12:19

‎05-02-2017 12:19

Hi there @SIRJESS. Good to see you around and welcome to the Community Forums! 🙂

 

I'm sorry you're having problems syncing your information to your Vitality program 😕

 

What I can suggest at the moment would be to unlink both accounts and link them again. For this, go on a computer to your Fitbit dashboard on your browswer. Click on the gear icon at the top right corner and go to Settings. Here, on the column that is on the left side, click on Apps.

 

On the app for Vitality, click on the option that says "Revoke Access" and once you've done this, go to Vitality to add your Fitbit account again and see if that works.

 

Let me know how it goes! 🙂

Ferdin | Community Moderator, Fitbit

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