Blaze won't sync

[lisaclark]

My Blaze won't sync. I have rebooted both blaze and phone several times, I've uninstalled/reimstalled the app and still nothing.

Moderator edit: format

[Safvi]

Hey ! I m sorry to hear about your problem. Kindly cross check and ensure that Bluetooth is switched on and working on the devices. Hope that resolves the issue. Have a nice day !  

[FerdinandFitbit]

Hi there @lisaclark. Good to see you in the Community! 🙂

If after trying the tips that @Safvi has suggested this still doesn't work for you, try to set up your tracker as a new device by going to the Account section on your app. There, tap on "Set up a new device" and follow the on-screen instructions and see how it goes. It should be syncing after that.

Let me know if you need more help with this!

[tquley]

Hey! I've got the same problem and have tried everything including trying to set up a new device but still nothing, I don't understand why it won't connect as the Bluetooth classic part works?

[ravns]

Hi, I am having the same problem!  I restarted the phone, I have updated my Samsung phone fitbit app, restarted the phone again, tried to sync from my desktop app.. 

[AlejandraFitbit]

Welcome to the Community @ravns and @tquley. I would like to know if you keep having syncing problems? If you do, I recommend following @HelenaFitbit's instructions in the Having trouble syncing? post. 

I hope this helps, let me know the outcome.