Blaze won't sync

[draketich]

My fitbit blaze won't sync with my phone all of the sudden. It was working for over the past 2 years.

Moderator edit: updated subject for clarity

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[Jenphilp]

I've been through all of these since the initial problems after the update in July,  and got it working,  although without some of the functions,  until November 16th. I'm getting a Garmin for Xmas.  Over this bull**ahem**!

[MarreFitbit]

Hello there @Jenphilp, welcome to the Community Forums. Thanks for following @SteveH's recommendations. I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit Blaze. 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If you've tried all the troubleshooting steps provided in the help article: Why won't my Fitbit device sync?, I'd recommend trying the following:

1. Go into your phone settings and select "Apps"

2. Find and select Fitbit

3. Tap "Advanced" and then tap "Battery"

4. Select "Battery Optimization"

5. Tap the bar at the top of the screen and select "All Apps"

6. Find Fitbit in the list, tap it and select "Don't Optimize"

7. This should help improve your syncing experience and should not have a large impact on your phone's battery life.

Hi there @draketich, it's nice to see a new member around the Community Forums. 

We haven't hear from you, did @SteveH's suggestions solved your syncing difficulties? If so, I invite you to make his post as the Best Answer for your previous post. Highlighting the solution may be discovered more easily by other community member's facing the same questions or issues as you. You can read more About: Best Answers here. 😉

I'll be around, keep me posted. 

[Vswindell]

I'm having the same issue
I have all day sync turned on...

but sat and sun I did about 20K step....on my phone it has zero steps

[MarreFitbit]

Hello there @Vswindell, welcome here. Thanks for making sure you have All-Day Sync enable. 

Could you please try the steps I've recommended here?

I'm looking forward to your response.