Blaze won't sync

[Coachg60]

I have my blaze set to all day sync, but for some reason it stopped syncing today. Any ideas on how to fix this?

[Corvettekid]

Manually synch and/or re-start smarpthone.

[Coachg60]

I turned off the Blaze and that fixed the problem!

[Corvettekid]

That also works, for me, it's easier to re-boot the smartphone.

[FerdinandFitbit]

Hey there guys @Corvettekid @Coachg60, Good to see you around! 🙂

If you ever experience issues with your trackers not syncing again, I'd recommend first trying to force quit the app and to open it again and see if this makes any difference and then if this doesn't help a restart by pressing the left and lower right buttons for 10-15 seconds will sure help!

[Corvettekid]

Ferdinand, I tried that it didn't work.  Re-booting the smartphone is the way to go when it won't synch. What happens is the synch function has the red dot with an "!" in it and it spins for 1-3 seconds and then goes back to the red dot.

[FerdinandFitbit]

Huh... I see @Corvettekid. Thanks for getting back.

I would recommend then setting up your tracker as a new device. For this, go to the Account section on your app and tap on the option that says "Set up a new device" and then just follow the on-screen instructions and see if you can get it to sync there. Also, before you set it up as a new device, please try to restart your tracker by following the instructions I provided above.

Let me know how it goes!

[FrankNorvig]

I have the same problem and it happens at least once or twice a day. Suddenly it just stop syncronizing and even after waiting for 3-4 hours it still doesn't work.

I have tried the following (Android 6.0.1 on OnePlus One):

• Closing and reopening the fitbit app (not just exiting the app but really closing it down)
• Disable and then re-enable Bluetooth
• Airplane mode on off
• Rebooting the phone
• Enabling Bluetooth Classic on the Blaze and pairing with the phone
• Disabling Bluetooth Classic
• Using the "Shutdown" feature on the Blaze under Settings and turning it on again

None of these things work.

Notifications still work though, I get notified with new SMS and phone calls, but the app won't sync data and keeps showing the red ! telling me that it can't find the tracker.

Nothing helps except restarting the Blaze with the left and lower right buttons. And even this sometimes require a few tries. I've had a Charge HR for almost a year that has worked perfectly with this phone, but after buying the Blaze it has been failing several times a day, and sometime it takes 15-20 minutes of trial and error before I get it to sync again.

Before switching to the Blaze I tried to clean out all remains of the Charge HR for a clean start. I removed the Charge HR device in the app, deleted all app data, uninstalled the fitbit app, reinstalled it and added the Blaze as a new device, to make sure there were no "left over" from the previous device.

I find it annoying that I have to check my phone all the time to make sure it syncs with the Blaze, and even more so that it takes so many tries to make it work again.

Is my Blaze broken, is it some known bugs or am I doing something wrong? I am really considering returning it to the shop but I'd really like it to work instead.

- Frank

[Rich_Laue]

Probably not the Blaze, but the app or possibly the phone.  I'm running the Beta Fitbit app, amd receive at least one update per week,  I'm finding every week i have less ayncing problems. While i use to have to kill and restart the app, sometimes restart the phone, i haven't had to do this in a while. What I'm seeing is that there is light at the end of the tunnel, as these updates get filtered into the released app the syncing will be more consistent.

The following is not strickly Fitbit related.

Once in a while i find a need to, and for Android it is hifhly reccomended to once a week, restart the phone.

Sometimes nothing short of powering the phone completly off works.  This is usually becaise of stuck WiFi or BT in my case.

[Laptop_User]

I have the same issue.  I do not have a smart phone.  I can be sitting right next to my computer for hours, and the Blaze will not sync.  It would be nice if on the App, there was a button I could press that would initiate the sync instead of waiting around.  I can even plug in the Blaze for charging, and the App will not sync. 

[JoJoRoSo]

I tried everything to get my Blaze to sync. It did fine the first week and then did not sync for over 2 days. I checked my Bluetooth. It was good...and on. I restarted everything. I pressed all the buttons on the Blaze and still nothing. 

Finally I figured it out. I recharged my Blaze through my computer's USB...and once it was fully charged, it Synced!

For my last recharge, I had used the USB in an electric outlet using an adapter. It charges faster this way, but if it messed with the syncing...I may have to rethink that. 

Time will tell if this is a fix or I just got lucky. 

[Rich_Laue]

Hey @Laptop_User what OS is your laptop running, amd are you using the Win10 App.

If so then click the 3 dots in the top right, and sync now.

If you are on Win10 with the Win10 app then tou should also be able to sync through the charging cable.

He is a helpful article from the online help site. 

http://help.fitbit.com/articles/en_US/Help_article/1866/

[Pennylk]

I was unable to sync my Blaze yesterday and have just used the left and right button as described for 15 secs and all is well again. Thank you.

[Laptop_User]

Thank you for your assistance.  Unfortunately, I do not have the three dots in the upper rgiht hand corner.  I am running on XP.

[Pennylk]

Have you tried holding the bottom right hand button and the single left hand one on your blaze simultaneously and hold for 10 to 15 secs. This worked for me. 


Sent from my Samsung Galaxy smartphone.

[Rich_Laue]

@Laptop_User you right you won't have 3 dots in the corner if you are rumming XP.  I gave the instructions for the Win10 app. Since there was no mention of what you where running, this would be the most likely version..

Do a right click on the Fitbit icon down by the clock, then sync now  Or open Fitbit Connect  -  menu - Sync Now.

You only have a few more months to do a free upgrade to Win10 after that you will need to pay.

[BARBIE77]

That is happening to me too.

Any ideas appreciated. 

When I go to the computer, it won't let me set up as it says I already have an account and won't let me go any further.

Same thing for you?

[Pennylk]

Hi apologies for taking so long to reply. I have several Fitbits paired and what I hadnt realised was that you cant have more than 1 of the same design at the same time. Hope this helps.