Screen, steps and battery issues

[Dcrun]

 Hi I have had my Blaze and Samsung Galaxy S8 for nearly a year. I've had no problems until 2 weeks ago. It freezes the time, doesn't count steps and now completely drains the battery on the Blaze. I've been told there is a problem with the app. When will this be fixed?

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you here @Dcrun.

I will be glad to help you with the issues you are having with your Blaze:

• Screen: If you haven't tried the restart procedure, I recommend restarting your tracker.
• Steps: After the restart check how many steps you have, walk 100 and see how many it registered.
• Battery: Take a look at this post and test your Blaze.

Let me know the outcome. 

[Dcrun]

with reference to saving the battery tips -

I am not being funny but what is the point in having the fitbit if you cant use all the features on the watch.? fact of the matter is there is a massive problem with this and it needs sorted.

[AlejandraFitbit]

Thanks for getting back @Dcrun.

I am guessing that the instructions provided didn't work. But don't worry, I've gone ahead and escalated your case to our Support Team for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Keep me posted.