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Blaze won't sync

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‎07-19-2018 06:09 - last edited on ‎07-21-2018 07:40 by Moderator Alum

‎07-19-2018 06:09 - last edited on ‎07-21-2018 07:40 by Moderator Alum

I recently changed phone from iPhone to Samsung Edge. First couple of syncs worked absolutely fine but now no matter what I do I can't get the thing to sync. It ran out of battery and after turning back on the time is incorrect and I cannot change this due to it not syncing. Can anybody help?

 

 

Moderator edit: subject for clarity

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‎07-19-2018 06:35

‎07-19-2018 06:35

Hi, @FletcherJnr25, if you still have the iPhone, make sure it is turned off when you try to sync.

 

If giving your Blaze a couple of restarts does not get the sync going, try setting it up as a replacement tracker.  Please do not remove the Blaze from your account first.  If it successfully replaces itself it will automatically refresh everything.

 

If that still doesn't work you can carefully work through these sync troubleshooting steps and if you are still getting nowhere the best be is to get in touch with Fitbit Customer Support on contact.fitbit.com and hopefully they can talk you through the steps to get your Blaze up and running again.

Sense, Charge 5, Inspire 2; iOS and Android

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‎07-21-2018 07:41

‎07-21-2018 07:41

A warm welcome to the Community @FletcherJnr25 and @Julia_G thanks for stopping by.

 

I would like to know if you keep having issues syncing your tracker? Have you followed the instructions provided by our friend?

 

Hope to hear from you soon. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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