Blaze won't sync

[HeatherM7]

My blaze has not synced properly for days now. I have shut everything down and back on, uninstalled and reinstalled the app, turned off and on notifications, battery is fully charged. Nothing works, it wont even find the tracker to download the new firmware. Any ideas? Thanks!

Moderator edit: subject for clarity

[Paddlewheel]

Fitbit will mit sync...fully charged

[summerruth2013]

Blaze will not syn no matter what. Ive had it less than 1 year

[Odyssey13]

Hi @summerruth2013

First thing is to try a restart of your Blaze. If that doesn't work, since you're under warranty,

get with customer support about this - click for contact options

Let us know how things go for you.

[SteveH]

I would try restarting your phone and then restarting your fitbit using this procedure:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Give this a few tries as it doesn't always work. You might also try forgetting the fitbit in your phone's bluetooth settings. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

[MissDani]

Mine is having the same issue. I cannot even restart/reboot it. My Bluetooth will not sync, it just says “looking” and never connects. This started a few days ago. My last manual sync was on September 3. Since installing iOS12 on my iPhone my blaze no longer connects and the watch/tracker is useless 

[SteveH]

@MissDani what happens when you try the restart? Is it showing any sign of life at all?

[AlejandraFitbit]

Hello everyone!

I hope you are doing fine. Thanks for troubleshooting this syncing issue by yourselves. If you keep having syncing problems, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

I hope this helps, let me know the outcome. 

[VickieL]

I have done everything that artical said. Mine will still not sync. 

[SteveH]

@VickieL then, as it says at the end of that help file, it's time to contact customer support: contact.fitbit.com who can check your warranty status and go through your options.

[VickieL]

Really? Already done, did that before I came here... almost 2 hours with
them. I was hopeful someone else had the same problem and had figured it
out. They certainly could not. I was offered a 25% discount on already
discontinued trackers. I should not have to buy another after what I paid
for the one I have.
Vickie Leavens

[AlejandraFitbit]

It's great to see you here @VickieL and @SteveH thanks for stopping by.

For more information about our warranty, I recommend clicking here. If you are interested in using that discount, you can take a look at this page, where you will be able to compare our products. Maybe there is one that meet your needs.

Happy stepping! 

[AWong5]

@AlejandraFitbit The suggestions are not helping and syncing for Blaze is very inconsistent with my Galaxy S8. I've done everything provided in tips multiple times and yet the problems continue. What is the issue with Blaze where there are so many problems with the functionality? Also, in recent months exercise tracking is not properly tracking. This is very frustrating...help.

[VickieL]

Mine never started to work right. I had to get a new one. I chose the surge
2 since they gave me a discount on it just to find out it has the same
issues as the blaze.. I am starting to think the app/android interface is
the problem, not the trackers themselves