Blaze won't turn on

[darmat85354]

Last night 07/18/18 I had my Blaze onto charge and right before I went to bed, I checked it and it was fully charged, so I put it on and went to bed. I woke up at 07.30 07/19/18 it was working just fine until 09.00, then it just went black so I put it back onto charge to see if that was it but turned out it wasn't. I've tried to turn it back on and it won't turn back on what so ever and it has not been put into any liquids what so ever. I just don't know what the problem is and I am wondering if it has ever happened to anyone else and if it has how did you remedy the problem?

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to welcome you @darmat85354.

Thanks for troubleshooting this by yourself. If you haven't tried to restart your Blaze, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Let me know the outcome. 

[poprocksA]

The exact same thing happened to me at the exact same time. I troubleshot and the Fitbit says I need to replace the device, here is a coupon for 25% off. Very odd that the exact same thing happened and exactly the same time on the same day!

Moderator edit: format

[AlejandraFitbit]

Those are great news @poprocksA, I am glad to hear that you received a discount for another Fitbit. If you are interested in using that discount, in this page you will be able to compare all the trackers. Maybe there is one that meet your needs.

Keep the stepping up! 

[poprocksA]

Absolutely disgusting that I just found out that I need to downgrade to a basic tracker with this discount and cannot use it to purchase a comparable model unless I am missing something. Basically they will offer you half off, but not of an upgrade...

• This offer is not applicable to Fitbit Ionic, Versa or Ace.

---

@AlejandraFitbit wrote:

Those are great news @poprocksA, I am glad to hear that you received a discount for another Fitbit. If you are interested in using that discount, in this page you will be able to compare all the trackers. Maybe there is one that meet your needs.

Keep the stepping up! 

---

[SkooterM]

Mine has done the same thing except I dropped mine, then it went blank! Not sure if the screen will ever return? 😞

[poprocksA]

Got the replacement blaze yesterday after much hemming and hawing. I especially like how it's them "doing a favor" for me.

My replacement came with these awesome features:

The replacement counts about 60% of steps taken!

It counted ZERO of the 20 flights of stairs I climbed!

It's off by about 20% on the heart rate reading!

It's battery drains out halfway in just 18 hours of use!

After an hour of making me take steps and sync, they decided that the battery should be the first thing to look at since that can end their interaction while I charge it.

I ask you, what use is a fitness tracker with a nice battery life if it doesn't track anything even close?

Then I ask to speak to a supervisor, the supervisor puts me on hold, and then when I ask for an update he says he is transferring me to another rep.

The other rep then tells me it is normal for the battery to drain out that way in 18 hours, even though the blaze it is replacing was lasting about 5 days. That just backed up the previous rep trying to dodge off the call. He never addressed the other issues with it not counting steps or stairs or heart rate, he just said "I truly apologize for the inconvenience." This was the "MANAGER" that I spoke to's final response.