09-05-2018
20:12
- last edited on
09-09-2018
07:52
by
AlejandraFitbit
09-05-2018
20:12
- last edited on
09-09-2018
07:52
by
AlejandraFitbit
This is a replacement Blaze. I bought it 2 years ago and two weeks later I had to get it replaced because it wasn’t working properly. It has been 2 years. It’s worked fine till today. It died and it won’t turn on. I’ve tried the buttons several times and had looked at all possible ways of turning it on according to the suggestions on this community.
Moderator edit: subject for clarity
09-05-2018 20:51
09-05-2018 20:51
Welcome to the forums!
Can you plug it like like its charging and do a restart?
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
If not then I'm sorry but it sounds like it is DOA
You can contact support to see what your options are. They generally offer a Discount
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs
Hope to see you around the forums!
Wendy | CA | Moto G6 Android
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09-05-2018 23:30 - edited 09-05-2018 23:31
09-05-2018 23:30 - edited 09-05-2018 23:31
Mine one also like what you said, suddenly dead.
09-09-2018 07:53
09-09-2018 07:53
Welcome to the Community @ladynitengail10, @andrewmang it's great to see you here and @WendyB thanks for the input.
I would like to know if you keep having issues with your trackers? Did you follow the instructions provided by our friend?
Hope to hear from you soon.
09-09-2018 22:44
09-09-2018 22:44
09-10-2018 08:35
09-10-2018 08:35
Thanks for the update @ladynitengail10.
Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
About your Blaze inquiry, we're always working to streamline our offerings as we introduce new products. Although it has been a very popular product for us, we’ve decided to discontinue selling Blaze on fitbit.com. Please note that we’ll continue to support Blaze from a software standpoint, along with any questions you might have during your use of the product.
Keep me posted.