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Blaze won't turn on

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‎09-30-2018 16:28 - last edited on ‎10-01-2018 04:17 by Moderator Alum

‎09-30-2018 16:28 - last edited on ‎10-01-2018 04:17 by Moderator Alum

Today my Blaze went dead. In the middle of my cardio my screen turned super bright and froze up. I stopped working out to see what was going on, and it just stayed stuck. Then the screen suddenly started flickering, and no longer showing a clear display.

 

I tried to reset it, and it showed "clock face error". I changed the clock, and began working out again. It did the same thing 20 minutes later, so I tried to reset it again. Now, it doesn't even turn on. The green light is not on either. It's dead. I placed it on the charger to see if it would come back to life, nope. This was their idea of a replacement unit that died in the 8th month of use. I have only had this for just under 5 months. Planned Obsolescence.

 

 

Moderator edit: subject for clarity

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‎10-01-2018 04:18

‎10-01-2018 04:18

It's great to see you here @Niecy17.

 

Thanks for troubleshooting this by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Let me know the outcome. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-01-2018 09:21

In response to AlejandraFitbit

‎10-01-2018 09:21

*Thank you for doing that.😊*
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