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Blaze won’t turn on

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‎11-04-2018 12:10 - last edited on ‎11-05-2018 09:41 by Moderator Alum

‎11-04-2018 12:10 - last edited on ‎11-05-2018 09:41 by Moderator Alum

I have just started using my Blaze. I turned it off in the settings last night and now it won’t turn on. I have tried holding all the buttons for up to 30 seconds. It also won’t charge but my app shows that there is battery left. The green lights are flashing in the back. Any help?

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‎11-05-2018 09:42

‎11-05-2018 09:42

It's great to see new faces @Martinebr, welcome!

 

Thanks for troubleshooting this by yourself. Please do the following to restart your device:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

If it isn't charging, follow the instructions provide in the help article Why isn't my battery charging?.

 

Let me know how it goes. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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